Platforms built two loops at once. A feedback loop and a uncertainity loop. Leaders can take the first without the second, and that is the lever most teams are missing. How as a leader you can motivate people with invisible work.

A question asked at Oktoberfest in 2014 still echoes today. My answer then was defensive. My answer now is different.

The gap between fear at the top and ambiguity at the bottom is not a skills problem. It is a conversation problem.